Terms of service

Welcome to ZENARIO. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

  • You agree to provide accurate, current, and complete information when creating an account or placing an order.
  • You are responsible for maintaining the confidentiality of your account details.
  • You must be at least 18 years old or using the website under the supervision of a parent or guardian.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

2. Pricing and Payment

  • All prices listed on our website are in INR (₹) unless stated otherwise.
  • Prices are subject to change without prior notice.
  • We accept payments through secure third-party payment gateways.
  • By placing an order, you agree to pay all applicable charges, including taxes and shipping fees.

3. Product Descriptions

  • We strive to ensure that all product descriptions, images, and details are accurate.
  • However, we do not guarantee that product descriptions or other content are error-free, complete, or current.
  • Slight variations in color, design, or appearance may occur due to screen differences or manufacturing changes.

4. Order Acceptance

  • Placing an order does not guarantee acceptance.
  • We reserve the right to refuse or cancel any order for reasons including:
    • Product unavailability
    • Errors in pricing or product information
    • Suspected fraudulent activity
  • If your order is canceled after payment, a full refund will be issued.

5. Shipping and Delivery

  • Orders are processed within [BUSINESS DAYS].
  • Delivery timelines may vary depending on your location and external factors.
  • We are not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.
  • Customers are responsible for providing accurate shipping details.

6. Returns and Refunds

  • Returns and refunds are subject to our Refund Policy.
  • Products must be returned in unused and original condition unless defective.
  • Refunds will be processed within a reasonable time after approval.
  • Certain items may be non-returnable based on hygiene or usage.

7. Prohibited Uses

You agree not to use our website for:

  • Any unlawful or fraudulent purpose
  • Violating any local, national, or international laws
  • Infringing on intellectual property rights
  • Transmitting harmful code, viruses, or malware
  • Attempting to gain unauthorized access to our systems

We reserve the right to terminate access for any prohibited use.

8. Limitation of Liability

  • ZENARIO shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Our total liability shall not exceed the amount paid by you for the product in question.
  • We do not guarantee uninterrupted or error-free service.

9. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of ZENARIO and is protected by applicable laws. Unauthorized use is strictly prohibited.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in [YOUR CITY/STATE].

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.