Privacy policy

Last updated: April 21, 2026

This Privacy Policy describes how ZENARIO collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

a) Personal Information

  • Name
  • Billing and shipping address
  • Phone number
  • Email address
  • Payment details (processed securely via third-party providers)

b) Non-Personal Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Referring websites

c) Order Information

  • Products purchased
  • Order history
  • Transaction details

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Communicate with you regarding orders, updates, and support
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Prevent fraud and enhance security
  • Send promotional emails or offers (only if you opt-in)

3. Cookies

We use cookies and similar tracking technologies to:

  • Enhance website functionality
  • Remember your preferences
  • Analyze website traffic and performance

You can choose to disable cookies through your browser settings; however, this may affect certain features of the website.

4. Third-Party Services

We may share your information with trusted third-party service providers to operate our business effectively, including:

  • Payment gateways (e.g., Razorpay, Stripe, PayPal)
  • Shipping and logistics partners
  • Marketing and analytics tools (e.g., Google Analytics, Meta Ads)

These third parties only use your information to the extent necessary to perform their services and are obligated to protect your data.

5. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information.

  • Secure servers and encrypted transactions (SSL)
  • Restricted access to sensitive data
  • Regular monitoring for vulnerabilities

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

7. Your Rights

As a customer, you have the right to:

  • Access the personal information we hold about you
  • Request correction or updates
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications at any time

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: support@zenario.store
  • Business Address: 15/A, Kanniya Nagar, Kavundampalayam, CBE-641030